Isolated disruption in the AWS cloud data services
Oct 11, 17:00 UTCResolved - Partial disruption in one of our data clusters due to an AWS service issue.
View ArticleIsolated disruption in the AWS cloud data services
Oct 26, 14:55 UTCResolved - This incident has been resolved.Oct 26, 00:30 UTCInvestigating - We are currently investigating this issue.
View Article08/11/2022 - Chat Service Interruption
Nov 8, 16:30 UTCResolved - This incident has been resolved.Nov 8, 15:21 UTCMonitoring - Kartra users might experience issues with the helpdesk live chat due to Pusher service interruption....
View ArticleSome users are unable to access the Kartra platform
Nov 11, 11:15 UTCResolved - We have now corrected the issue and restored the normal service levels for all of the affected accounts. You should no longer experience any problems. We will continue to...
View ArticleSlowness when sending broadcasts or sequences
Nov 16, 01:00 UTCResolved - Some users experienced slow processing of sequences and broadcasts. The incident was corrected quickly and all pending sequences and broadcasts were sent.
View ArticleIsolated disruption in the AWS cloud data services
Nov 21, 17:58 UTCResolved - The partial disruption in one of our data clusters due to an AWS service has been resolved. All accounts that experienced this disruption should be functioning as normal. We...
View ArticleDisruption in Kartra Platform Functionality.
Dec 29, 11:48 UTCResolved - Incident resolved. Systems have been operational since the last update. We are not expecting any further disruptions.Dec 29, 07:58 UTCMonitoring - Systems fully operational....
View ArticleDegraded performance in Helpdesk
Apr 5, 15:10 UTCResolved - All pending Helpdesk tickets and replies created via email have been recovered. The service is now back to normal.Apr 5, 06:51 UTCIdentified - There are issues with creating...
View ArticleKartra System Outage
May 6, 13:50 UTCResolved - This incident has been resolved. Kartra is back up and running as expected. If you experience any further downtime, please reach out to us at support@genesisdigital.co.May 6,...
View ArticleDegraded Kartra Service Aug 9th, 2023
Aug 9, 14:30 UTCResolved - Degraded Kartra service for some users during the hours of 7:30AM-8:15AM PST. All systems are currently running and users should no longer experience any downtime.
View ArticleSome users unable to log in to Kartra
Dec 21, 17:11 UTCResolved - Kartra experienced a brief system load that resolved quickly around 16:16 UTC. Since that time, Kartra has been operational. Our team will continue to investigate the root...
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